Author Archives: Sarah

Why might line managers not check in with their people?

Before Christmas, I was intrigued by a McKinsey report which cited survey data that 40% of supervisors didn’t reach out to their team members to ask the simple question “how are you doing?” during the pandemic. Link to the original report is here: Talking about complex feelings at work A plethora of smart and thoughtful […]

From Knowing to Doing: the Head, Heart, Hands Model in International Business

My friend @joecarella introduced me to a great book over the holidays – Intercultural Communication by Dr Mai Nguyen-Phuong-Mai. It’s packed full of great insights and yet one model really jumps out. Here are 3 things you can focus on to improve your business outcomes when working in cultures very different from your own: CQ […]

I wish I knew…how to prioritise the topics which matter most for soft skills performance

At the Experience Accelerator, we have been working hard to deliver a new way of delivering more specific facts and analytics in the areas of “soft skills”. In this second of our three part series, we showcase one way of how we can answer “I wish I knew…how to prioritise the topics which matter most […]

I wish I knew…what soft skills my managers need to improve

Soft skills – those of us who research and practice in this domain know they are anything but.  And somehow this nomenclature jibes with the somewhat “fuzzy around the edges” ways that we often diagnose soft skills performance gaps and success factors.  And this leaves leaders and managers unclear on how they are perceived by […]

Developing your Growth Mindset: Early Insights from our First Cohort

We’ve officially graduated our first cohort of learners who have completed our Developing your Growth Mindset program.  The results have been fascinating.    Here’s a sneak peek on what we learned…. We saw the highest average scores in the areas of aspiration, autonomy and resilience Ambitious aspirations were appropriately scoped, well prepared and thought through Many […]

Augmenting our coaches with machine learning insights

After a period of hard grafting, digging deep on data and testing many many hypotheses, we’re starting to pilot our Augmented Feedback solution in coaching conversations with our clients. As we debrief our coachee’s Experience Accelerator scenario, we share human- and machine learning-generated feedback on the quality of their conversations. Bringing data science to the […]

“Power With”​ meets “Power Over”

By Dr Karen Walch, Clair-Buoyant™ Leadership, LLC and QuantumNegotiation™ I have always had a deep curiosity about power in social interactions. My studies through PhD research and teaching experiences around the world had left me dissatisfied with the current state of knowledge and wisdom on negotiation. Much of the study and practice is about having political, legal, social “power […]

Three common missteps when delivering feedback (told by the data!)

At The Experience Accelerator, we’re in the process of building unique data sets on behavioural skills.  Through our fully virtual “visualise/practice/feedback” learning loops, we are gaining tremendous insights on what goes systematically right and wrong for our learners when seeking to improve their soft skills. In a world where people analytics and delivering change at […]

Are your negotiating skills fit for Industry 4.0?

Wondering if your negotiating skills are fit for Industry 4.0? Catch up with the conversation between Dr Karen Walch and Sarah Schwab on our recent webinar to hear answers to questions like: *** How are effective negotiating strategies different in an Industry 4.0 environment? *** What are the common mistakes we see people make? **** […]