Just as many companies are seeking to kick-start growth trajectories slowed by the headwinds of the past 18 months, many employees are in need of inspiration and tools to help recharge their personal and professional growth objectives. And we discovered that the two do not have to be mutually exclusive. Here’s a quick summary of […]
At some point in our lives, most of us have experienced the scene where we had to engage in a difficult conversation with a customer agent – the last flight out cancelled (ok, sooo two years ago!), those beautiful, expensive shoes where the sole started to fall off after a week, the broadband installer not […]
At the Experience Accelerator, we have been working hard to deliver better performance in the area of behavioural skills. In this third of our three part series, we showcase one way of how we can answer “I wish I knew… how to identify blind spots that my managers have when leading change”. The path of […]
Before Christmas, I was intrigued by a McKinsey report which cited survey data that 40% of supervisors didn’t reach out to their team members to ask the simple question “how are you doing?” during the pandemic. Link to the original report is here: Talking about complex feelings at work A plethora of smart and thoughtful […]
My friend @joecarella introduced me to a great book over the holidays – Intercultural Communication by Dr Mai Nguyen-Phuong-Mai. It’s packed full of great insights and yet one model really jumps out. Here are 3 things you can focus on to improve your business outcomes when working in cultures very different from your own: CQ […]
At the Experience Accelerator, we have been working hard to deliver a new way of delivering more specific facts and analytics in the areas of “soft skills”. In this second of our three part series, we showcase one way of how we can answer “I wish I knew…how to prioritise the topics which matter most […]
Soft skills – those of us who research and practice in this domain know they are anything but. And somehow this nomenclature jibes with the somewhat “fuzzy around the edges” ways that we often diagnose soft skills performance gaps and success factors. And this leaves leaders and managers unclear on how they are perceived by […]
We’ve officially graduated our first cohort of learners who have completed our Developing your Growth Mindset program. The results have been fascinating. Here’s a sneak peek on what we learned…. We saw the highest average scores in the areas of aspiration, autonomy and resilience Ambitious aspirations were appropriately scoped, well prepared and thought through Many […]
By Karen S. Walch, PhD Is there someone who encourages your development or talks with you about your goals? Do your opinions and purpose seem to matter? Do you have the opportunity to do what you do best? Do you know what is expected of you at work right now ? These are some of the uncertainties […]
After a period of hard grafting, digging deep on data and testing many many hypotheses, we’re starting to pilot our Augmented Feedback solution in coaching conversations with our clients. As we debrief our coachee’s Experience Accelerator scenario, we share human- and machine learning-generated feedback on the quality of their conversations. Bringing data science to the […]
