Category Archives: Global Business

From Knowing to Doing: the Head, Heart, Hands Model in International Business

My friend @joecarella introduced me to a great book over the holidays – Intercultural Communication by Dr Mai Nguyen-Phuong-Mai. It’s packed full of great insights and yet one model really jumps out. Here are 3 things you can focus on to improve your business outcomes when working in cultures very different from your own: CQ […]